Here’s what to expect:
We have deep conversations with stakeholders, current and former employees, and their managers.
We bring a group of people together to go through a structured brainstorming workshop.
We take a small step, prototype a solution, and test it with real users to see how they react.
We roll out the beta and compare performance against a control group. We look for patterns, form questions, and investigate.
We use the lessons from the beta group to inform additional rounds of work.