ClientsScripto

Rob Dubbin, Scripto’s CEO.

How Scripto Cut 75% of Hiring Effort by Adding Structure to Recruiting and Interviews

With Rob Dubbin, CEO, and Rusty Foster, CTO
Site: showrunner.io

  • 10 full-time
    employees
  • 1 week
    sprint
  • 3 months
    coaching
  • 75% fewer
    hours

Scripto helps your favorite shows track every change to the script.

Its product, Showrunner, is a collaborative screenwriting app that enables production teams to see the latest story, locations, and cast at a glance.

The Daily Show, Late Night with Stephen Colbert, Last Week Tonight, and Desus & Mero all rely on the app to make their shows, and the New Yorker called it “a fixture of late-night comedy news.”

As Rob and Rusty scaled their team, hiring became an all-consuming effort.

It was a reality show vibe. We’d measure all the resumes against each other, skim off a crop for the next round, and wait three weeks too long to do that. — Rob

The team was suffering from interview fatigue. Recruiting was crowding out Rusty’s day-to-day work. And while Scripto batched interviews and carefully weighed the finalists, other companies quickly put out offers.

“It was a reality show vibe,” Rob explained. “We’d measure all the resumes against each other, skim off a crop for the next round, and wait three weeks too long to do that.”

Over a week, we looked at every aspect of hiring to streamline the process.

We built empathy for candidates and found common traits of successful hires, then applied our insights to redesign the process from the ground up.


The hiring process in our service blueprint evolved from 10 to 38 steps, expanding to cover the period between role definition through background and reference checks. Fail points are marked in pink, while updates to the process appear below in yellow.

After our sprint, we checked in regularly over the next 3 months.

As Rob and Rusty rolled out the new process, we discussed tactics and guided their efforts on regular coaching calls. We also set up a shared Slack channel for questions that came up between sessions. “Slack feels less like a message in a bottle than email,” Rob said. “It’s been nice to have that low-volume channel where I can throw in a question if I'm contemplating a $300 software purchase.”

Now, Rob & Rusty quickly screen out all but the most qualified candidates.

I think the investment has already paid for itself with the reduction in anxiety and legwork. — Rob

With a process he can trust, Rob can rest easy knowing his team will make the right calls.

“The level of stress is way less,” he said, “and the amount of time I spend at all is dramatically lower. I think the investment has already paid for itself with the reduction in anxiety and legwork.” Rusty agreed, saying, “Now I can spend an hour in the morning catching up, another hour in screens, and accomplish other work, too.”

We saved 2 weeks they would have spent reinventing the wheel.

The magic of the process is that by the time you get to the end of it, the solutions are obvious. — Rusty

Before we began, Rob was anxious, remembering, “I didn’t know how it was going to stick, and there was definitely stuff that got pushed back.”

But looking back, “it was pretty evident from the first day we were accomplishing more with your help. Yes, it took a week to get there, but left to our own devices, it might have taken three.” Rusty loved our workshops, saying, “The magic of the process is that by the time you get to the end of it, the solutions are obvious.”

And instead of a quick fix, they have a lasting foundation for growth.

Your service felt like buying a nice piece of furniture where we’re not going to be replacing it in two years. — Rob

On top of the time he saved, Rusty gained more confidence in his new CTO role. “You gave me a lot of useful advice on how to manage people,” he said, adding, “It changed my ability to do my job entirely.”

Rob is glad he chose to invest in a long-term solution, saying, “I don’t feel hooked on a drip, and I am honestly grateful for that. Your service felt like buying a nice piece of furniture where we’re not going to be replacing it in two years.”