PlaybookChapter 7

Deciding on Next Steps

Review your options for moving forward and figure out next steps.

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Option 1: Do Nothing (For Now)

Cost: $100,000-$500,000 depending on your size and growth plans

If your feedback survey results suggest everyone’s getting by just fine, it might not be the right time to move forward.

The first sign you’re in a good place is a high average Employee Net Promoter Score—the average answer to “Would you recommend us as a place to work?”—of 9 or higher. That means most of your employees are promoters with a response of 9 or 10.

If you see similarly high scores across all of the questions in the feedback survey, you may not have an urgent need to add more process to the mix.

Calculate Opportunity Cost

Next Steps

  • Keep running onboarding feedback surveys as you bring on new hires
  • Regularly run engagement surveys and monitor your NPS for changes
  • Reassess your current process on a quarterly basis

Option 2: Do it In-House

Cost: $50,000-$100,000 while learning through trial and error

If you see multiple NPS scores of 7 and below on your team, or if you see low mean scores on any specific areas of the survey, you’re going to want to take action. Whether or not you choose to go the DIY route depends on whether you have the necessary skills in-house.

If you have an experienced startup leadership team and someone on staff with the expertise to oversee your efforts, you might be able to handle it yourself. But make sure owning the process is an official part of their role and not just thrown on top of their existing job, or you’ll be disappointed (and they may not stick around for long).

Next Steps

  • Decide on realistic expectations around goals and deliverables
  • Develop a detailed roadmap

Option 3: Hire a Consultant

Cost: $15,000-$30,000 depending on your size and stage

If you have first-time founders on your leadership team, you’re growing really fast, or you don’t have time to spend learning through trial and error, it’s worth looking into hiring a consultant.

HR consulting is very specialized, so make sure you know what to look for. You’ll want to review the next chapter before reaching out to specific vendors.

Next Steps


Feeling overwhelmed by growth?

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